September Tech Report

Important Notes

Welcome to the first Tech Report of the school year!  It has been a busy month so far:

• iPads were distributed the first week of school.
• Our web filter now filters devices at home.  While it may not specifically block a website, we can see if a student access inappropriate content.
• We made some changes to the radio channels on our wireless access points to improve service.  So far we have noticed much better performance since the change was made.
• iPads should all be updated to at least 10.3.2.
• NWEA Testing will begin on Monday, Sept. 11.
• The Enrollment network was shut down after the second week of school.  This network was only meant to exist during iPad enrollment and was not to be used for personal devices.  Phones can be placed on the hastguest network…students are NOT to bring personal devices to class.
• Rogue Access Points, usually in the form of hotspots, have declined in recent weeks.  Please refrain from using mobile hotspots.  This will be seen as an AUP violation and it will be assumed you are attempting to circumvent the web filter.  Additionally, we will mitigate these rogue devices to prevent them from working properly.
• GMAIL App issue – There is a gmail issue with the iOS app.  This issue so far only seems to affect users running 10.3.3 and causes gmail to display an error message when logging in.  There is no workaround for this problem at the moment and probably will not be until the next iOS update.

Support Ticket Breakdown

Total number of tickets for the month was 173.  This is rather high in comparison to most months; however, the first month of school is usually the busiest as students need more passwords reset and teachers are getting back into the swing of things.  The highest number of support tickets were related to PowerSchool for August.  After that, many support tickets were related to wifi.  The number one reason was disconnection from the wireless.  Most were teacher devices due to an errant profile on their iPads.  A number of the devices simply needed the user to switch to HAST Wireless2 and did not require a password. Several students needed email passwords reset and there were several app related issues.

Missing iPads August

9th grade had the most iPads go missing for the month of August.  Overall, we had seven for the month and all were recovered.

Insurance Claims August

Just like last year, 8th grade has started off with the most Insurance Claims in the first month.  This is due to the lack of lockers for 8th grade students.  We have ordered screen protectors for 8th grade student devices that will be installed this week.  Additionally, students will be given old laptop bags to carry their devices around in.  This will be required of all 8th graders so we can protect the devices and avoid large claim numbers.

NWEA Schedule

Additional Notes