Important Notes
NWEA & ISTEP
• All Spring NWEA testing is complete.
• ISTEP Part 2 will take place the week of April 24. This test is on the iPad.
• Students in grade 6 & 7, please DO NOT update your iPads to iOS 10.3. Pearson has informed us 10.3 is not compatible with the ISTEP test.
Taking Care of your Device during Testing Season
It is very important to take extra care of your devices during testing season. Make sure you charge regularly and maintain a healthy charge of your device. Turn the device off if you are not using it for extended periods of time. If you have issues, please fill out support tickets so we may help you. If your device suffers a cracked screen, it is important you fill out an insurance claim quickly so we can get it taken care. Once your deductible is paid, we will have a device in your hands the same day or the next morning.
GMAIL Security Issue
It was brought to our attention several of our email addresses have been compromised by security breaches and/or phishing scams. Google has been informing us of any email addresses in our domain that may have been compromised. As we get these emails, we are notifying students and resetting passwords.
Please avoid entering email addresses into websites that do not look familiar. It is also best not to follow links in questionable emails.
For more information on phishing scams and how to identify and avoid them, please follow this link: https://blog.returnpath.com/10-tips-on-how-to-identify-a-phishing-or-spoofing-email-v2/
Support Ticket Breakdown
Total Tickets February: 43
Total Tickets March: 55
February and March were both average months for support tickets. Both months experienced high amounts of iPad Charging issues. Out of the eleven cases, 10 were fixed easily by charging the iPad. When a device is not charging, you should suspect the charger first before assuming it is the iPad. If a student reports this issue, please charge the device first before filling out a support ticket. Often this fixes the issue.
Insurance Claims & Lost iPads
Insurance claims totaled 7 in February and 4 in March. A majority of these claims are cracked screens. Please take better care of your devices and report breaks immediately to your teacher!
We had 10 iPads go missing in February and 7 in March. These numbers exceed previous months and are way too large. Luckily, all were recovered following the proper procedure. Please be more cognizant of where you place your iPads! Please follow procedures when losing an iPad: Notify teacher who will then send out staff email. Retrace your steps! We have not had a single iPad go unrecovered in the past three school years now.
Other Notes
• Please remember to fill out a support ticket when needing support. We receive too many emails a day to sort through support emails. Support tickets go into a spreadsheet for us making it easier to stay organized. Do not send students down to our office!
• If you have a broken iPad, please pay your deductible to receive a replacement. You will need your device to take NWEA and/or ISTEP, as well as to complete your school work.
• Teachers received new devices in March such as laptops, iPads, and Apple TVs. Student iPads will be upgraded in summer.